• We send orders via Australia Post.
• Orders are posted every day at 12 pm (except on public holidays & weekends).
• If your order is over $99, you qualify for Free Express Shipping!
• Your tracking number will be emailed, once your orders have been dispatched.
• If you don’t receive your order within a week, please contact Australia Post & quote your tracking number.
• All orders come with $100 Australia Post insurance.
• Our packaging & postage material is environmentally friendly, being 100% Recyclable!

• We send orders via Australia Post.
• Orders are posted every day at 12 pm (except on public holidays & weekends).
• If your order is over $99, we pay the shipping costs for you.
• Shipping costs are changing depending on item's weight
• Your tracking number will be emailed, once your orders have been dispatched.
• If you don’t receive your order within two week, please contact Australia Post & quote your tracking number.
• Our packaging & postage material is environmentally friendly, being 100% Recyclable!

• Yes, you can absolutely order if you live outside Australia
• Orders are posted every day at 12 pm (except public holidays & weekends).
• International shipping costs are changing depending on your area and item's weight.  
• International orders are sent registered mail via Australia Post
• Depending on your location orders can take 2 – 4 weeks to be delivered.
• Your international tracking number will be emailed, once your orders have been dispatched.

Empathy Herbal Agreement Plan 

• Your Happiness & Health is our Priority! Therefore, we offer this open-ended, guarantee with no strings attached. If you feel as though our Jamu is not the best quality in Australia, simply return the product to us for a refund of the unused portion. Please contact us for a return request.
• If you received the wrong item please contact us to arrange returns and we will send you the correct items.