- We send orders via Australia Post.
- Orders are posted every day at 1 pm (except on public holidays & weekends).
- Orders received before midday are normally sent the same day!
- If your order is over $69, we pay the shipping costs for you
- Otherwise, it’s only $9.95 to anywhere in Australia.
- If your order is over $99, you qualify for Free Express Shipping
- Express shipping usually arrives within 1 – 2 days.
- Your tracking number will be emailed, once your orders have been dispatched.
- please check your spam folder or search our email addres: [email protected], if you do not receive it.
- If you don’t receive your order within a week, please contact Australia Post & quote your tracking number.
- Phone 137678 or Auspost website
- If you’re still having trouble, get in contact with us & we’ll investigate for you.
- All orders come with $100 Australia Post insurance.
- If your order arrives damaged, please take the damaged packaging to Australia Post, with a copy of your receipt for a refund. Then contact us to process your replacement.
- Our packaging & postage material is environmentally friendly, being 100% Recyclable!
- We send orders via Australia Post.
- Orders are posted every day at 1 pm (except on public holidays & weekends).
- Orders received before midday are normally sent the same day!
- If your order is over $99, we pay the shipping costs for you.
- Shipping costs are changing depending on item’s weight
- Your tracking number will be emailed, once your orders have been dispatched.
- please check your spam folder or search our email addres: [email protected], if you do not receive it.
- If you don’t receive your order within two week, please contact Australia Post & quote your tracking number.
- Phone 137678 or Auspost website
- If you’re still having trouble, get in contact with us & we’ll investigate for you.
- Our packaging & postage material is environmentally friendly, being 100% Recyclable!
- Yes, you can absolutely order if you live outside Australia
- International shipping charges are calculated on the checkout page.
- Orders are posted every day at 1 pm (except public holidays & weekends).
- Orders received before midday are normally sent the same day!
- International shipping costs are changing depending on your area and item’s weight.
- Australia Post shipping is FREE to New Zealand for orders over $99 AUD.
- Australia Post shipping is FREE to other areas for orders over $299 AUD.
- International orders are sent registered mail via Australia Post
- Depending on your location orders can take 2 – 4 weeks to be delivered.
- Your international tracking number will be emailed, once your orders have been dispatched.
- please check your spam folder if you do not receive it.
- Our Jamu herbs are sold as food within Australia (they are GST free)
- Any customs charges or taxes will be your responsibility – if your country determines they’re payable.
- There is no refund available for the cost of international shipping.
Empathy Herbal Agreement Plan
- Your Happiness & Health is our Priority! Therefore, we offer this open-ended, guarantee with no strings attached. If you feel as though our Jamu is not the best quality in Australia, simply return the product to us for a refund of the unused portion. Please contact us for a return request.
- If you received the wrong item please contact us to arrange returns and we will send you the correct items.
