Spend $120 & Receive Free Black Garlic

Delivery and Returns
  • FREE EXPRESS SHIPPING

    Free Shipping when you order over $49 or Free Express Shipping when you order over $79!

  • EXPRESS DELIVERY​

    Orders before midday receive same day dispatch!

  • 100% SATISFACTION GUARANTEED

    30 DAY MONEY-BACK GUARANTEED! If you don’t believe our Jamu is the highest quality available – simply return for a full refund!

  • We sending orders via Australia Post.
  • Orders are posted every day at 1 pm (except public holidays & weekends).
    • Orders received before midday are normally sent the same day!
  • If your order is over $49, we pay the shipping costs for you
    • Otherwise, it's only $4.95 to anywhere in Australia. 
  • If your order is over $79, you qualify for Free Express Shipping
    • Express shipping usually arrives within 1 – 2 days.
  • Your tracking number will be emailed, once your orders have been dispatched.
    • please check your spam folder if you do not receive it. 
  • If you don’t receive your order within a week, please contact Australia Post & quote your tracking number.
    • Phone 137678 or Auspost website 
    • If you're still having trouble, get in contact with us & we’ll investigate for you.
  • All orders come with $100 Australia Post insurance.
    • If your order arrives damaged, please take the damaged packaging to Australia Post, with a copy of your receipt for a refund. Then contact us to process your replacement.
  • Our packaging & postage material is environmentally friendly, being 100% Recyclable!
  • Yes, you can absolutely order if you live outside Australia
    • International shipping charges are calculated on the checkout page.
  • Orders are posted every day at 1 pm (except public holidays & weekends).
    • Orders received before midday are normally sent the same day!
  • International shipping costs are changing depending on your area and item's weight.  
    • Australia Post shipping is FREE to New Zealand for orders over $199 AUD.
    • Australia Post shipping is FREE to other areas for orders over $249 AUD.
  • International orders are sent registered mail via Australia Post
    • Depending on your location orders can take 2 – 4 weeks to be delivered.
  • Your international tracking number will be emailed, once your orders have been dispatched.
    • please check your spam folder if you do not receive it. 
  • Our Jamu herbs are sold as food within Australia (they are GST free)
    • Any customs charges or taxes will be your responsibility - if your country determines they’re payable. 
    • There is no refund available for the cost of international shipping.

Empathy Herbal Agreement Plan 

  • Your Happiness & Health is our Priority! Therefore, we offer this open-ended, guarantee with no strings attached. If you feel as though our Jamu is not the best quality in Australia, simply return the product to us for a refund of the unused portion. Please contact us for a return request.
  • If you received the wrong item please contact us to arrange returns and we will send you the correct items. 
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